Front Desk Associate Job Opening

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Job highlights for Front Desk Associate

Qualifications

  • High School diploma or equivalent
  • Strong written and oral communication skills
  • Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.)
  • Self-motivated team player
  • Availability to work some nights, weekends, holidays
  • Highly customer service oriented, results driven, goal oriented

Responsibilities

  • We spend time getting to know our clients during their visit so we can develop the appropriate treatment plan
  • It is this same attention to detail with our clients we bring to our team
  • We encourage our team to take time off, expand their skills through our extensive training, and always do the right thing for the client
  • The Front Desk Associate is responsible for driving sales through excellent customer service
  • You will work directly with existing and prospective clients to determine needs, schedule appointments, and purchase memberships
  • This role is a critical liaison between client, therapist, and business
  • Provide excellent customer service through client outreach and in-person discussions
  • Build and maintain client relationships
  • Educate clients on value of therapeutic massage and difference in service offerings
  • Encourage client feedback and reviews
  • Problem-solve to determine client need with therapist skill set
  • Adhere to all sales related policies and procedures
  • Meet established sales goals
  • Discuss and seek additional sales opportunities based on client need
  • Excellent attention to detail
  • Comply with all policies and procedures for opening/closing, communication, scheduling, and client checkout
  • Follow-up and confirm appointments
  • Assist in maintenance and organization of office

Benefits

  • Employee discount
  • Employee mentoring program
  • Flexible schedule
  • On-the-job training
  • Paid orientation
  • Paid training
  • Wellness program

Job description

Company

At Balance Orlando we focus on our client and our team. We listen and we empower. Life can get busy and at times a bit hectic, but we believe, whether you visit us or work with us, ongoing pain shouldn’t be part of it. We hope you agree and will join us in our mission to help people get out of pain.

In 2008, our practice was built with the mission of transforming the industry. We wanted a place where the massages are designed to address the underlying causes of pain not simply provide temporary relief. Since this original vision, we have helped thousands of clients and built a culture of teamwork, flexibility, and quality results. We spend time getting to know our clients during their visit so we can develop the appropriate treatment plan. It is this same attention to detail with our clients we bring to our team. We encourage our team to take time off, expand their skills through our extensive training, and always do the right thing for the client.

If you are looking for a practice that does things differently, Balance Orlando is transforming the industry. We hope you will join us.

Responsibilities

The Front Desk Associate is responsible for driving sales through excellent customer service. You will work directly with existing and prospective clients to determine needs, schedule appointments, and purchase memberships. This role is a critical liaison between client, therapist, and business.

Customer Service

· Provide excellent customer service through client outreach and in-person discussions
· Build and maintain client relationships
· Educate clients on value of therapeutic massage and difference in service offerings
· Encourage client feedback and reviews

Sales

· Problem-solve to determine client need with therapist skill set
· Adhere to all sales related policies and procedures
· Meet established sales goals
· Discuss and seek additional sales opportunities based on client need

Operations

· Excellent attention to detail
· Comply with all policies and procedures for opening/closing, communication, scheduling, and client checkout
· Follow-up and confirm appointments
· Assist in maintenance and organization of office

Qualifications

· 1-2 years’ experience preferred
· High School diploma or equivalent
· Strong written and oral communication skills
· Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.)
· Self-motivated team player
· Availability to work some nights, weekends, holidays
· Highly customer service oriented, results driven, goal oriented

Benefits:

  • Employee discount
  • Employee mentoring program
  • Flexible schedule
  • On-the-job training
  • Paid orientation
  • Paid training
  • Wellness program